FAQ

What methods of payment do you accept?

One Kings Lane accepts:

Visa™, Mastercard™, American Express™, and Discover™ credit cards with a billing address in the United States. 

When will I be charged for my order?

When you place an order, you will be charged immediately for the full amount of your order. Upon successful collection of funds, your item(s) will be placed into production and should be delivered to you during the time window quoted at the time of purchase.

Please review your shipment notification email for details on the amount actually charged to your credit card.

My credit card has expired. How do I update it?

Edit Expiration Date

Please visit the Saved Credit Card section of My Account and click the Edit link next to the expired credit card.

In the Edit Credit Card section that appears you will see your current credit card information. For security reasons we do not allow edits to your credit card number and security code.

To update your expiration date, select the date from the drop-down options and click on the UPDATE button.

Add New Credit Card

To add a new credit card, enter the credit card number and expiration date in the Add New Credit Card section that appears. Click on the ADD button to save it. If you would like this to be your default payment method, please remember to tick the "Set as primary payment" checkbox. Please remember to delete your expired credit card by clicking on the Remove link next to the expired credit card.

Updating your credit card in My Account will not update orders that have already been placed.

How do I delete a credit card?

Please visit the Saved Credit Card section of My Account and click the Remove link next to the credit card you wish to remove.

What methods of payment do you accept?

One Kings Lane accepts payments from Visa, Mastercard, American Express, Discover, Apple Pay, and Sezzle (Buy Now Pay Later)

 

Can I pay in instalments for my order?  

Yes, One Kings Lane has partnered with Sezzle that allows customers to pay in instalments for full order. You can find more details at the checkout when you select Sezzle as the payment option.

Does One Kings Lane charge sales tax?

One Kings Lane collects sales tax on all orders shipped to states that charge sales tax.

If you are having your order shipped to any of these states, tax will be charged at the applicable rate. Tax rates among counties vary.

Do you accept international billing addresses?

Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can accept only credit cards with U.S. billing addresses.

One Kings Lane was unable to authorize my credit card. What should I do?

Please send us an email.

Updating your credit card in My Account will not update orders that have already been placed.

How do I apply a Promotion to my order?

While checking out, you can enter your promotion code under the Order Summary section. Once entered, click APPLY.

How do I sign up?

You can sign up by clicking "LOG IN/SIGN UP" in the navigation. Create an account by entering your e-mail and password and clicking the "SIGN UP" button.

Can I shop by brand or by seller as well as by category?

Every brand and vintage seller has a unique storefront you can visit to learn more, and to explore any other available products. You'll find a link to the brand’s or the seller's storefront in every product listing above the product name.

How do I know the items for sale are authentic?

One Kings Lane procures every item directly and exclusively from brands and designers. We guarantee authenticity of each and every product we sell.

Who curates the product selection at One Kings Lane?

Our team consists of seasoned industry insiders and respected, passionate home-decor buyers who share our customers’ excitement about design and exceptional value. Like you, we know that there is nothing chic, elegant, or stylish about overspending on top home design brands.

Do you price match with competitors?

We are in the business to provide the best-curated selection to our customers! At this time, we do not price match with competitors.

Do you honor price adjustments?

We're sorry, but we do not accommodate price adjustments.

Notice About Shipping Times (updated 1/17/22)

Unfortunately, due to industry-wide supply chain disruptions, there are delays in production and shipping. Keeping in mind these longer lead times, we encourage you to order early to secure the inventory so we can ship your item out to you as soon as possible.

Do you accept international shipping addresses?

Please note that One Kings Lane does not ship to non-US addresses. However, some of our customers have successfully used third-party services such as Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:

http://www.shopandship.com
http://www.shipville.com
http://www.postaplus.com/MyBox.aspx
http://myus.com
http://www.stackry.com

Where do you ship?

One Kings Lane can ship to street addresses in the continental U.S, Alaska, and Hawaii. Sorry, but white-glove and entryway shipping is not available for Alaska or Hawaii.

Because most of our products are shipped via UPS, we cannot deliver to P.O. boxes or APO/FPO addresses. One Kings Lane does not ship to U.S. territories, including Puerto Rico and Guam.

How can I track my package?

You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.

If you have any further questions, please contact us.

What are your standard shipping & handling rates?

Standard shipping & handling rates are as follows:

Order Total	Shipping*
Up to $50	$9.95
$50.01 - $150	$14.95
$150.01 - $250	$27.95
$250.01 - $350	$37.95
$350.01 - $450	$47.95
$450.01 - $650	$67.95
$650.01 - $850	$87.95
$850.01 - $1000	$97.95
$1,000.01 and over	10% of Merchandise Total

Note: Notwithstanding the foregoing, these shipping rates are merely estimates and never guaranteed. Shipping costs depend on your order and shipping destination. Final shipping costs will be calculated and confirmed at checkout.

 

What should I do if I'm missing items from my order?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

To verify which item(s) may have shipped separately, visit the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Is sales tax charged on shipping & handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.

Does furniture take longer to arrive?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white-glove services, which need to make an appointment with you for in-home delivery.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Does One Kings Lane have a white-glove delivery service?

Items that are oversize, heavy, fragile, or one of a kind are shipped by white-glove or entryway delivery to ensure they arrive safely.

What is the difference between white-glove and entryway delivery?

Our white-glove service will deliver the item into your room of choice, perform 15 minutes of light assembly and dispose of the packaging materials. Light assembly does not apply to beds, cribs, dining tables and porch swings.

Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.

Some things to know:

• White-glove and entryway items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.

• White-glove and entryway shipping is not available for Alaska or Hawaii.

• Our delivery service will contact you to schedule an appointment shortly before the arrival date.

• Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.

• The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.

• If you’ve purchased multiple items shipping via white-glove or entryway delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it's located.

• Please contact us if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.

Does One Kings Lane do Doostep Delivery?

Doorstep Delivery is available for select items at a lower rate. With Doorstep Delivery, the item(s) will be left at your address, rain or shine. There will be no preset appointment time. You are responsible for bringing the item(s) into your home, assembling them (if required) and disposing of any packaging.

We recommend choosing this option if you are able to be home for delivery and are able to move the item(s) into your home, including any stairs or elevators, and assemble the item(s).

How do I receive my delivery?

You'll receive an email from us with tracking information about your item.

If you select the White Glove Delivery or Entryway Delivery service, shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.

Some things to know:

• Items will not be delivered without an appointment.

• Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.

• Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.

• Additional fees will be charged for missed appointments and last-minute changes to appointments.

Do I need to do anything before my delivery appointment?

Before your appointment, please make sure the walkway and the area where you'd like the item placed are clear.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.

Should I inspect my item?

Yes, it is crucial to inspect your item immediately upon delivery after it has been unwrapped. Carefully check for any damage that may have occurred during transit before signing the delivery paperwork. If you do see any damage or quality issues:

If you do see any damage or quality issues:

1. You have the right to refuse the item.

2. Make a note of the damage on the delivery service's paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it's more than likely we won't be able to issue a refund or replace the item.

3. Contact us immediately, within 24 hours of receipt, and we will help resolve the issue promptly.

When will I be contacted to schedule my furniture delivery?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by entering your order details here.

Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

If the stated estimated arrival date for your item has passed, please contact us.

How long will it take for my order to arrive?

Check your estimated arrival date by entering your order details here.

Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Are there additional delivery fees for furniture?

Most furniture and items that are oversize, heavy, fragile, or one of a kind are shipped by white-glove or entryway delivery to ensure they arrive safely. We're sorry, but entryway and white-glove shipping is not available for Alaska or Hawaii.

Doorstep Delivery Rates

Shipping rate starts from $100 per item.

Our doorstep service will deliver the item to your door without a preset appointment time, rain or shine, The recipient is responsible for monitoring for delivery, moving the item into your home, assembling, and disposing of packaging.

Entryway Delivery Rates

Flat shipping rate of $179 per item

Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.

White-Glove Delivery Rates

Flat shipping rate of $279 per item

Our white-glove service will deliver the item into your room of choice, perform light assembly and dispose of the packaging materials.

Note: These shipping costs are merely estimates and never guaranteed. Shipping rates depend on your order and shipping destination. Final shipping costs will be calculated and confirmed at checkout.

What is One Kings Lane’s insurance policy?

One Kings Lane packages are insured directly by the shippers.

Can I combine shipping fees for different orders?

Unfortunately, we are unable to offer combined shipping for our customers at this time.

What is Worry-Free Delivery?

Worry-Free Delivery is a comprehensive protection plan designed to give you peace of mind while your order is being shipped. We offer this protection with Seel that covers significant delays in shipment, item damage etc. You can learn more about the coverage here (https://www.seel.com/terms/seel-worry-free-delivery-terms-and-conditions)

 

How do I file a claim for items with Worry-Free Delivery?

If you have chosen Worry-Free Delivery for your order, you can file a claim by contacting our customer support at customercare@onekingslane.com or by reaching out to Seel’s Resolution Center at Resolution Center (seel.com

What is your return policy?

We accept returns on most product within 30 days of delivery.

Please note items that are marked "final sale," "clearance," "as is" or "made-to-order" are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.

Standard Delivery – UPS Shipments

All returnable items are subjected to a 15% return fee for standard shipments which will be deducted from your refund, not to exceed $100. Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order.

Home Delivery – Entryway or White-Glove

For items shipped via entryway or white-glove that are eligible for return, the return fee will be a flat $300 per item. Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order.

How do I initiate a return?

To initiate a return for an item delivered via UPS, click here. You will be prompted to enter your order number and the email address associated with your order. Items eligible for return will allow you to select and enter return reasons. If you cannot select an item, that means the item is not returnable. If your item arrived damaged or incorrect, please contact us directly so, we may amend the situation. To initiate a return for an Entryway or White-Glove item, please contact us directly

Damaged, missing items or incorrect items

 

Exchanges

If an item is no longer on the site, it is unfortunately no longer available. If you do have an issue with something you have received, please contact us.

How will I know when my return has been received?

After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10-15 business days back onto the original form of payment used to place the order.

Need assistance?

 

Do you price match with competitors?

We are in the business to provide the best-curated selection to our customers! At this time, we do not price match with competitors.

Do you honor price adjustments?

We are sorry, but we do not accommodate price adjustments at this time.

What is One Kings Lane Interior Design?

One Kings Lane Interior Design is our free design service, where you can consult with a professional designer by phone, by email, or online. Whether you are furnishing your entire home or simply need help styling your bookshelves, a One Kings Lane designer will listen to your needs, review any inspiration you've provided, and present you with design concepts, layouts, and more.

How do I book my appointment?

Simply book now to schedule your free appointment with one of our in-house experts.

Can I choose my designer?

If you want to work with a specific designer, email us at interiordesign@onekingslane.com so that we can arrange it.

Can the designer work with my existing furniture pieces?

Of course! Keep as many or as few items as you like. You’ll be able to upload photos of what you’re keeping so that your designer can work with these items.

How far in advance can I make an appointment?

You can book up to four weeks in advance. If a time you want is not available, check back or email us at interiordesign@onekingslane.com. We’ll do our best to find a time that works for you.

What happens after I book an appointment?

You’ll receive a confirmation email from interiordesign@onekingslane.com. And then you’re all set!

Can I cancel or reschedule my consultation?

Absolutely. You can cancel or reschedule your consultation via your confirmation email (the subject line is "Your appointment at One Kings Lane Interior Design is confirmed"). Please do so at least 24 hours in advance to allow other clients to take your time slot.

Do I need to prepare before the consultation?

That’s totally up to you. Feel free to email details about your project and budget, along with other relevant information, to interiordesign@onekingslane.com prior to your appointment. You can also send pictures of your space, floor plans, measurements, and inspirational images, but you certainly don’t have to.

What should I expect from my appointment?

Your designer will present you with ideas based on the information you provided. You can then discuss and refine the suggestions so that you’ll leave with a clear, actionable plan to create a space you’ll love.

Do I have to purchase something during or after my appointment?

There is no obligation or pressure to purchase during sessions with your designer. (But once you see what we have to offer, we know you’ll find something you love.)

What is Extend product and Shipping Protection?

How to file a claim with Extend?

When filing a claim with Extend, you will simply need to provide your contract ID, email address, or other identifying information. You can start your process here or you can call (877) 248-7707 to file your claim. 

Contact Us for more information.  

Learn more about Extend.

How do I update my password, email, shipping address, and billing information?

You can update all of your account details by visiting the Account Information section in My Account anytime.

I forgot my password to log in. How can I request a new one?

Go to the Password Recovery page. Follow the onscreen instructions in order to reset your password and we will send you an email with a link to reset your password.

If you do not receive an email from One Kings Lane within a few minutes, please follow the steps below:

1. Check your email account’s spam or junk folder to see if our email was filtered there.

2. Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)

3. Please also add  customercare@onekingslane.com to your contacts list to ensure delivery of our emails to your inbox.

If you’ve checked all the above and still do not receive your email, please contact us.

How do I unsubscribe from emails?

If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your One Kings Lane account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take into effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.

How can I change my email preferences?

You can update your email preferences by visiting the Email Preferences section in My Account. To update, simply select the emails that match your interests and click Save Changes.

Why am I still receiving emails after I unsubscribed?

Please keep in mind unsubscribe requests take one week to take into effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.

If you continue to see sale emails from us after one week, please contact us.

How can I update my shipping address?

Please visit the Address Book section in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.

Add a new address

In the Address Book section of My Account, enter your new address details and click the SAVE button. Once saved, you will see your new address listed under Addresses On File.

Edit an address

Under Addresses On File, click the Edit link on the address you wish to change. Make your changes directly in the fields and click on the SAVE button to save your changes.

Delete an address

Under Addresses On File, click the Delete link on the address you wish to remove. The remove link is only available if you have more than 1 saved address.

How safe is my personal information when I become a member?

Our customers' safety and privacy are our utmost priority at One Kings Lane. Your data will never be sold to third-party marketers. Please visit our Privacy Policy for details.

Does One Kings Lane accept personal sellers?

We buy only from vetted professional sellers.

Interested in becoming part of the One Kings Lane affiliate marketing program?

Please click here to learn more about partnering with our affiliate marketing program.